Privacy Policy

We collect the information you provide directly to us when you create an account, complete intake forms, sign consent documents, place an order, schedule with a provider, join a state expansion waitlist, or contact the care team.

This may include contact information, account credentials, wellness intake answers, consent records, prescription and fulfillment details, and secure portal messages.

We use your information to operate the peptide membership program, coordinate provider review, manage prescriptions and renewals, process billing, coordinate shipping, respond to support requests, and maintain the patient portal.

We also use operational records such as audit logs, notifications, and security events to protect the platform and investigate issues.

We share information only as needed to support your care and account, including with licensed medical providers, partner pharmacies, payment processors, shipping carriers, and service providers that support scheduling, email delivery, and secure infrastructure.

We do not sell your personal information. We limit shared data to what is necessary for the service being performed.

Protected health information is handled in accordance with applicable privacy requirements and the clinic's consent documents. Electronic communications may include email, phone, SMS, secure messaging, and telehealth-related systems.

You can update your notification preferences inside the patient portal, but certain transactional messages may still be sent when needed to support account access, security, prescriptions, or fulfillment.

We use administrative, technical, and physical safeguards designed to protect account and care data, including session controls, audit logging, and restricted administrative access.

We retain records for operational, legal, billing, and clinical coordination purposes for as long as reasonably necessary.

You may contact the clinic to update contact details, request help with your account, or ask questions about how your information is used.

If you believe your information is inaccurate or need help accessing portal records, contact the care team directly.